Shipping Policy

At Ng Wai Tsuen, we aim to deliver your order quickly and safely. Please review our shipping details below before placing your order.

1. Processing Time
All orders are processed within 2–3 business days after payment is confirmed (excluding weekends and holidays).

2. Shipping Methods
We offer three shipping options:

• Economy Shipping: 10–20 business days

• Standard Shipping: 7–15 business days

• Express Shipping: 3–7 business days

Shipping times may vary depending on the destination country and customs procedures.

3. Shipping Fees
Shipping costs are calculated at checkout and depend on the shipping method and destination. Occasionally, we offer free shipping promotions.

4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. Please allow 1–3 days for the tracking link to update.

5. Undeliverable Areas
We currently do not ship to the following regions: North Korea, Syria, Iran, and war-restricted areas.

6. Delays
While we work hard to ensure on-time delivery, delays may occur due to customs, weather, or other unforeseen circumstances. Thank you for your patience and understanding.

If you have questions about your order status, please contact us at liuzhenghan202407@163.com.